Ringg is deploying AI agents built on OpenAI's GPT-5.6 to handle customer interactions across multiple channels, including voice, chat, WhatsApp, and web, according to an announcement published by OpenAI.
The company reports that its agents are able to resolve up to 65% of customer calls, a figure that points to significant automation of frontline support workflows.
Ringg's agents are multilingual, allowing them to serve customers in different languages without separate systems. The deployment spans both conversational text channels and real-time voice.
OpenAI states that running these agents on GPT-5.6 costs 90% less than using GPT-4.1, a reduction that could make large-scale customer service automation more economically viable.