Manus, now part of Meta, has released a customer story detailing how its AI agent, nicknamed 'James,' became the chief of staff for Ascendea, a company that saw a 90× output shift. The story highlights how James automated and streamlined operations, starting with a single project and expanding to the entire organization.
The first major win came when James created 303 Standard Operating Procedures (SOPs) in a single day, a task that would have taken a human team weeks. This efficiency gain allowed Ascendea to scale operations without waiting for headcount growth.
James operates as an AI chief of staff, handling complex workflows and providing structured intelligence. Manus emphasizes that the system is accessible anytime, anywhere, and requires less structure while delivering more intelligence. The company is now bringing AI to businesses worldwide under Meta's umbrella.